octubre 27, 2023 posted in Personal Development
I have been to many seminars and conferences on assorted topics throughout my career. Many of those have focused on improving relationships, working within a team, and developing a company culture. And in every one of those relationship-focused seminars, there is one obstacle that makes the list every time. Poor communication. I am positive that does not surprise anyone, so why is communicating effectively so difficult?
There is not just one answer to this question: that is why it is so difficult to correct. A deeper dive into how ineffective communication occurs may provide some insight.
Communication mishaps can occur simply by using the wrong words to explain what you mean. My wife will tell you that I have a mental dictionary with my own definitions for what certain words mean. In short, I use words that I believe express my thoughts, yet she interprets those words differently.
Have you ever sent an email when a longer conversation was needed? Or have you sent a text when a more detailed email was required? We have all been there, strapped for time, and fire off a text to communicate something that we are certain is clear—it is clear inside our heads anyway. We think we have conveyed what we mean, but the recipient of the text interprets the information completely different from what was intended.
In this modern world, texting is king. With its own language where no punctuation used is often the norm, shortcutting the use of correct punctuation can create havoc in a conversation.
Here is an example of where the meaning completely changes without punctuation.
As opposed to
To communicate effectively, we must try to better understand what is being said or done. Here are three common assumption traps we all fall into.
If assumptions lead to perceptions, then perceptions can lead to erroneous opinions. When shared with others gossip ensues. Gossip itself is not always bad as it can be positive and uplifting to others. Negative gossip is cancer in any situation. In the workplace, negative gossip can be divisive, separate teams, degrade a company’s culture, damage reputations, and result in poor productivity. Social media channels, where people freely share their emotionally charged perceptions without regard for who they may hurt in the process, is a form of negative gossip.
It may seem that all is lost when it comes to effective communication but rest assured that when you bring a level of awareness to how you communicate, it can make an enormous difference. Here are some helpful hints.
Effective communication leads to clarity in personal relationships. Creating stronger teams and harmony within a department which adds to a company’s success. And isn’t that a win for all? I think so.